I once had a difficult interaction with one of my sons. He had made several poor choices requiring a serious conversation. My son had a tender heart, however (as he often does), and he took responsibility for his behavior. Though I was frustrated with him, I told him that I forgave him. Later, aware that something was still bothering my son, I asked what was going on. “Well,” he replied, “you said you forgave me, but you didn’t exactly say it in a lovely tone.” My son picked up how I offered the right words, but the way I spoke…