In her book Listening to Others, Joyce Huggett writes about the importance of learning to listen and respond effectively to those in difficult situations. As she relates some of her own experiences of listening to suffering people, she mentions that they often thank her for all she’s done for them. “On many occasions,” she writes, “I have not ‘done’ anything. I have ‘just listened.’ I quickly came to the conclusion that ‘just listening’ was indeed an effective way of helping others.”